What is a Computer Agent?
Understand how Computer Agents differ from conversational Agents and how they work together.
A GetVoiceBot Computer Agent completes work in software, not just conversations. It can use connected skills, a browser, files, memory, and other tools to carry out a defined task and return evidence of what happened.
Computer Agents and conversational Agents
Both use GetVoiceBot agent instructions and intelligence settings, but they are designed for different kinds of work.
| Conversational Agent | Computer Agent | |
|---|---|---|
| Primary job | Talk with customers by phone, text, email, or chat | Complete operational work using software and connected services |
| Typical timing | Respond during a live conversation or communication workflow | Work from chat, a Task, a repeating schedule, or a delegated request |
| Capabilities | Voice, messaging, functions, apps, and conversation context | Skills, browser workflows, workspace files, memory, channels, and tools |
| Result | A conversation and any functions it performed | A linked work conversation containing progress, tool activity, and the final result |
| Additional setup | Publish the Agent and connect communication channels | Provision the Computer, then connect the skills, accounts, and browser access it needs |
How they work together
A conversational Agent can delegate work to a Computer Agent with the Browser or Computer function. This lets the conversational Agent stay focused on the customer while the Computer Agent handles work in another system.
For example, a voice Agent can collect a caller's information and ask a Computer Agent to update an account, research an issue, or complete a prepared browser workflow.
Good Computer Agent work
Computer Agents are most useful for work with a clear outcome and a way to verify success, such as:
- reviewing account activity and preparing an operations summary
- updating records across connected systems
- performing a repeatable browser workflow
- monitoring an inbox or shared channel and handling approved requests
- preparing files, research, or reports
- running scheduled checks and reporting material changes
Start with a narrow workflow. Add more access and autonomy only after the Agent consistently produces the right result.
Building or operating Computer Agents through the API? See Computer Agent configuration.